TERMS AND FAQ

Does Yellobean Use Eco Friendly Products?


Yes! Our team here at Yellobean Total Clean use eco-friendly cleaning products that are safe for your family and pets, while helping to minimise our carbon footprint. We recently introduced Probiotic Cleaning products. The microbes in the probiotics effectively eat the bad bacteria and replenishing your environment with good bacteria. Overtime your environment becomes healthier. Our Professional Cleaners are trained specifically in how to use these products properly, so you won't notice a decrease in quality versus a standard chemical cleaner.




Do you have a cancellation policy?


If you need to cancel or reschedule your cleaning service, please provide at least 24 hours advance notice. Please be courteous and give us as much time as possible to reschedule the cleaners. If there is no answer when we get to the jobsite, there will be a $140 cancellation fee.




Move In/Out Cleans. What's included?


SCRUB Stovetop; Stove (interior and exterior); Wall behind stovetop; Kitchen sink; Microwave (inside and out); Bathtub and shower; Bathroom tiles; Bathroom sinks; Toilet; WIPE DOWN Kitchen counters; Countertop appliances; Cabinetary (what we can reach with a 2 step); Refrigerator (interior and exterior) (Please note we do not move fridges from their position. We ask the owner kindly does that if required); Oven (interior and exterior); Dishwasher door (exterior); Exterior ventilation hood; Drawers and Shelves; Bathroom counters; Shower door; Outlet and Light Switch Plates; Door and Door Frames; Mirrors (what we can reach with a 2 step); window glass (spot cleaning only); Baseboards DUST Ceilings; Corners; Walls; Light fixtures (what we can reach with a 2 step); Ceiling Fans; Door Frames; Closet Interiors; Inside Drawers and Cabinets; Cabinetry (what we can reach with a 2 step); Shelves; Baseboards; Crown Mouldings; Windows and Window Frames; Outlets and Light Switch Plates; Bannister and Handrails; Blinds (what we can reach with a 2 step); VACUUM Floors - bare and carpet; Stairs; Carpet edges and attachment; Exhaust Fans (what we can reach with a 2 step); Blinds (if applicable); Inside Cabinets, Drawers, Shelves (if applicable) BEFORE WE LEAVE Damp Mop all Bare Floors; Empty trash/recycling and replace liners (if applicable); Turn off light and A/C unit (if applicable); Offer walk-through (if applicable) ADD ONS Clutter Pickup Pets Extended Time for Areas of Focus




Do I Have To Sign A Contract?


We want our clients to want to use us. You are never required to sign a contract. We do have a cancellation policy. We require 1 full business days notice if you need to cancel or change any upcoming appointments. When you provide 1 or more full business days notice, there is no cancellation fee. If you provide less than 1 full business days notice, you will be charged 50% of your scheduled cleaning cost. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.




Are You Pet Friendly?


All of our Professional Cleaners are comfortable with your furry friends. When building your file, our Client Care Representative will ask you for the name of your pet and any special instructions regarding their care while we are in your home. All cleaning products used by are eco-friendly and completely safe for pets.




Is There Anything Yellobean Total Clean Does Not Do?


Weight - We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and we'll be happy to clean under it upon request. Heights - We are limited to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach. Clutter - We will work around any highly-cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets. We are always happy to customise your cleaning service outside of our basic clean, however it is regarded as an Add-on. Please let our office know if you'd like these types of things removed to clean under and behind. As long as they are within the boundaries of weight/height, we're happy to help. Outdoor Areas - Our equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we'll be happy to sweep out any of those areas upon request. Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do. Mould - Some amount of pink/orange mildew, or even darker mould, is common in some homes. Don't worry - we can clean small amounts of mould. Large amounts of mould in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mould, or in homes with heavy mould infestations. Bugs - We apologise that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home. Fireplaces - The soot/ash from a fireplace will damage our equipment, especially our vacuums. Simply provide a broom and dust pan, and we'll be happy to sweep out the fireplace upon request. Laundry - We do not offer any laundry services such as ironing or washing/drying your items. Carpet Cleaning - We do not offer carpet cleaning services. The Following Is A List Of Items We Do Not Clean - The inside of light fixtures, unreachable light fixtures, window screens or cloth blinds




Do I Need To Provide My Own Cleaning Supplies?


No. You are not required to provide any supplies, cleaning products, or a vacuum. Each of our Professional Cleaners is outfitted with tools and eco-friendly cleaning supplies. If, however, you would rather we use your own supplies and/or products, just let us know. We can take customised requests if you would like a certain product used in your home or in a specific area of your home.




What's your payment policy?


Payment for cleaning is due in full at completion of cleaning (all payments are are due upon completion of the job) – unless you are an established client and other arrangements have been made. We accept eTransfer and cash. Note: Credit card option will be introduced shortly




What Does Guesstimate Mean?


Our guesstimates are exactly that – an guess. However based on our experience and the calculation of square footage, numbers of bedrooms, bathrooms, levels and so on, we are able to give you are fairly accurate guess. We always endeavour to work as efficiently and fast as possible, while providing you are detailed clean




Advertising


Our staff will take before and after pictures for all Move In/Out cleans of proof of work. We will occassionally use these pictures for promotion of our service on social media platforms. However, we will always maintain a discretionary use





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